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Business Analyst

We are currently searching for Business Analyst to our expert Application team who will focus on operations & service delivery. In this role you will be responsible for the implementation, analysis, enhancement and support of global HDigital overarching products. You will provide direction and guidance to enable solutions that meet the business needs and support other local or global HDigital teams in becoming true business partners.

  • Place:

    South Moravia
  • Work type:

    full-time
  • Required languages:

    English (C1)
  • For graduates:

    no
I'm interested

Description

  • Be the technical consultant for HDigital applications in scope
  • Provide specialist operational support for HDigital applications and be the escalation point for incidents
  • Ensure service performance meets or exceeds business expectations and is delivered in accordance with HDigital standards & SLAs
  • Provide consultancy to the business on how they can fulfil business requirements using current applications
  • Deliver service excellence by promoting continuous improvement of HDigital application services
  • Attend service reviews with key business, IT & 3rd party contacts on a regular basis and contribute towards effective vendor management
  • Lead or participate in projects, roll-outs or enhancements and ensure smooth transition into the live environment
  • Identify risks that may cause a reduction in IT service quality and be pro-active to ensure ownership and mitigation
  • Participate in the quality assurance/testing of applications to ensure zero degradation of service while keeping the technical documentations up to date
  • Work within the defined boundaries of change management, incident management and all other IT controls

Requirements

  • Demonstrable professional experience in systems support & operations environments
  • Proven ability to work with all levels of management and develop business partnerships while being part of an intercultural team
  • Experience of supporting IT solutions (e.g. ERP systems, Web applications & portals, mobile applications, MDM, Data Centers, cloud solutions, Microsoft Back Office)
  • Additional experience in the purchase-to-pay business process area is a plus
  • Qualification in the areas of service delivery (ITIL) and project management (Prince2) is a plus
  • Experience in large enterprise level environments is beneficial
  • Pro-active, customer-focused and service oriented with high analytical and organizational skills
  • Excellent verbal and written communication skills in English
  • Willingness to travel internationally

Offer

  • 7,5 hour work day
  • 5 weeks of holiday
  • Extensive training opportunities
  • Growth opportunities in the IT area
  • Cafeteria Allowance, Benefit card, ActivePass
  • Mobile phone of your choice with company tariff
  • Free parking spot
  • Possibilities of international business trips
  • Friendly working environment
  • and many more
I'm interested

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Business Analyst
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