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Team Lead of 2nd level Junior IT Specialists

Meet the team
The team is made up of 10 promising IT Talents providing worldwide 2nd level support for HeidelbergCement – one of the largest building materials companies across the globe. The crew of Juniors takes a deeper dive into everyday IT troubles and thereby troubleshoots the issues efficiently and in a timely manner. Clearly, Global IT Center (GITC) sees the cultivation of top talents as crucial to ensure a skilled pipeline for the future. The program is undoubtedly a perfect career start with a whole range of learning experience, professional network opportunities and advancement to more senior roles within a year. Hence, you will play a significant role in leading these ambitious personalities to succeed in their career path!

  • Place:

    Brno
  • Work type:

    full-time
  • Required languages:

    English (B2)
  • For graduates:

    no
I'm interested

Description

What will you do?
The job itself will be divided into the people management & technical-support part. Besides ensuring the overall quality of the services, you will primarily focus on leading and supporting the young Czecho-Slovak Team while creating pathways for their holistic growth. Apart from that, hiring new additions to the team will remain one of the top priorities.

Other responsibilities include:
  • Being in constant touch with other 2nd level teams, Service Desk Agents, Expert Teams & Country Specialist to ensure the smooth technical operation
  • Ticket queue overseeing, ticket escalations handling & reporting
  • Being at the head of mentoring, training sessions, technical guidance, running 1-to-1 sessions along with attending department meetings as well as dealing with several on-boarding activities, team management tasks e.g., employee attendance tracking

Requirements

You are a great fit for the position if you …
  • Have a demonstrated track record with people management, respective experience with leadership
  • Are a good listener and coach-like individual capable of evaluating juniors’ progress & driving them forward
  • Are an experienced hiring manager (especially, when it comes down to running interviews)
  • Have excellent interpersonal and strong verbal/non-verbal communication skills to coordinate the team members & upkeep the great team spirit
  • Have an overall IT knowledge – e.g., OS Windows, Virtualization, Active Directory, Networking, etc.
  • Are fluent in Czech and English languages, both spoken and written

Offer

What’s in it for you?
  • Home Office including hardware and daily energy compensation
  • Career opportunities in the IT industry
  • Extensive technical and soft skills training programs
  • Employee focus groups & surveys on various company-related topics
  • A 7,5-hour workday and 5 weeks of basic annual leave
  • Company-reserved parking space (for cars, motorbikes, bikes + availability of lockers & showers)
  • Leisure benefit card (for tax advantageous areas e.g., sport, education, wellness, health, culture)
  • Daily meal allowance
  • Mobile phone with a company tariff
  • Language courses (currently available: German, English, Czech)
  • Office relaxation area & outdoor terrace

What’s going to happen next?
Firstly, apply for the vacant position! One of our recruiters will contact you within a working week. If there is an interest of both sides, we will schedule a face2face meeting in the Brno-based office with the Global Operations’ Manager & one of the five Team Leaders. Based on the mutual satisfaction, we would welcome you on board.
I'm interested

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Team Lead of 2nd level Junior IT Specialists
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