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ServiceNow Architect

Meet Our Team

On our journey towards smarter, more efficient digital workflows, we are looking for a new team member to support the transformation and continuous development of our global service management tools. Our team is currently leading a major project to transition from our legacy ticketing system to ServiceNow – a critical step in harmonizing and modernizing how we manage internal processes across the entire Heidelberg Materials Group.

  • Place:

    Brno
  • Work type:

    full-time
  • Required languages:

    English (C1)
  • For graduates:

    no
I'm interested

What will you do

We are looking for a skilled and experienced ServiceNow Architect to lead the design, development, and technical evolution of our ServiceNow platform. This is a key role responsible for driving strategic implementation of ServiceNow solutions across the organization, ensuring alignment with business objectives and IT best practice.


  • Developing across the full ServiceNow stack (e.g. ITSM, ITOM, CSM, HRSD, Mobile, Portal).
  • Design and implement scalable, secure, and high-performing ServiceNow solutions.
  • Lead platform governance, standards, and best practices.
  • Define standard technical procedures for platform upgrades and patching
  • Develop integrations leveraging point-to-point interfaces, Webservices (REST/SOAP) & file-based transfers.
  • Integrate ServiceNow with third-party systems using out-of-the-box (OOTB) spokes and integration tools.
  • Maintain the technical documentation, technical design documentation, build/configuration documentation and release notes.
  • Collaborate with Product Owner to gather requirements and translate them into technical solutions.
  • Define and maintain the ServiceNow roadmap in alignment with Enterprise Architecture and product strategy.
  • Work closely with cross-functional teams including global IT, local IT and Security.
  • Provide technical guidance and mentorship to junior administrators and developers.

We are looking for these competencies

  • 3–5 years of hands-on experience with ServiceNow development and architecture.
  • Deep expertise in ServiceNow modules (ITSM, CSM, CMDB, etc), Integration Hub and experience with REST, SOAP, and JSON
  • Solid experience in designing and maintaining ServiceNow applications and components.
  • Proficiency in JavaScript and ServiceNow scripting.
  • Familiarity with software collaboration tools such as Jira, Zendesk, or similar.
  • Understanding ServiceNow Architecture and Best Practices.
  • Exposure to implementing AI features in ServiceNow is an advantage.
  • Proven problem-solving and analytical abilities.
  • Ability to work both independently and collaboratively within agile teams.

Required Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)

What is beneficial

  • Bachelor’s degree in software engineering, Information Systems, or equivalent
  • ServiceNow Certified Implementation Specialist (CIS)
  • ITIL v4 Foundation



What we offer

  • Hybrid work environment
  • 7,5-hour workday and 5 weeks of vacation
  • Employee career track including regular growth talks
  • Extensive trainings (technical, soft skills and language courses)
  • Coaching & Mentoring Program
  • 2 sick days & 2 days off for your volunteering activities
  • Daily meal contribution
  • Benefit card (sport, education, wellness, health, culture)
  • Pension Insurance
  • Mobile phone with company tariff
  • Company reserved parking (car, motorbike, bike and lockers)
  • Relax area and terrace

What’s going to happen next

Once you apply to this job advert, our recruiter will reach out to you within a week. If there is interest on both sides, we will schedule an online meeting or face-to-face at our Brno office with the manager. If the discussions are successful and we find a good mutual fit, we look forward to welcoming you on board.


I'm interested

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