Service Desk Analyst with English

Do you want to work for the global IT department of one of the world’s largest building materials company? Are you interested in dynamically developing IT technologies? Do you like meeting people from different countries and cultures?
We perceive every employee as an individual character highly focused on continual personal development with further carrier opportunities in the Czech Republic same as in other interesting regions all over the world.

  • Place:

  • Work type:

  • For graduates:

I'm interested


The position requires you to be the single point of contact for users in country of operation for all IT related issues, to ensure that all incidents and requests follow group processes and are logged in the ticketing tool with a unique reference number provided. You will have to minimize the impact of IT incidents by resolving first time where possible. Other responsibilities include:
  • Managing the Service Desk queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently
  • Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams
  • Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required


  • Customer focused and service oriented
Constant customer communication is part of the daily tasks.
  • General knowledge of IT surrounding technologies
General knowledge of Windows 10, Microsoft applications (including Office and Outlook/Exchange), desktop and laptop hardware, software deployment technologies, McAfee antivirus, TCP/IP, printers (various types) and VPN technologies
Knowledge of Citrix technologies, Active Directory, remote control software, network administration, as an advantage
  • Very good language skills English C1 another language is an advantage (German, Italian, Dutch, French)
Communication on daily basis with the users and other IT Teams.
  • Awareness of the importance of SLA’s and Key Performance Indicators (KPI’s)
Experience in a similar position is an advantage.
  • ITIL support and delivery processes are an advantage


  • Home Office including hardware and daily compensation
  • Career opportunities in IT area
  • Extensive trainings (technical and soft skills)
  • Employee focus groups & surveys about company topics
  • 7,5-hour workday and 5 weeks of vacation
  • Company reserved parking (car, motorbike, bike and lockers)
  • Leisure time card (sport, education, wellness, health, culture)
  • Daily meal contribution
  • Mobile phone with company tariff
  • Language courses (GER, EN, CZE)
  • Relax area and terrace
I'm interested

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Service Desk Analyst with English
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